Dugg: Lessons of Silence | Strategy+Business / Bruno Kahne

Bruno Kahne: "(…) As I immersed myself in their visual, intensely expressive language, I realized that through their deaf people had developed certain communication skills more thoroughly than most hearing people, which made them uncommonly effective at getting their point across. (…)"

(Via Doc Searls, who summarized:

  1. Look people in the eye.
  2. Don’t interrupt.
  3. Say what you mean, as simply as possible.
  4. When you don’t understand something, ask.
  5. Stay focused.)

read more | digg story

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