Dugg: Lessons of Silence | Strategy+Business / Bruno Kahne

Bruno Kahne: "(…) As I immersed myself in their visual, intensely expressive language, I realized that through their deaf people had developed certain communication skills more thoroughly than most hearing people, which made them uncommonly effective at getting their point across. (…)"

(Via Doc Searls, who summarized:

  1. Look people in the eye.
  2. Don’t interrupt.
  3. Say what you mean, as simply as possible.
  4. When you don’t understand something, ask.
  5. Stay focused.)

read more | digg story

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s